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Cookies are small text files that are placed on your device when you visit a website. Cookies contain an anonymous individual identifier that allows us to identify and count the various browsers visiting our website. We also use technology similar to cookies, Web Storage API, to store similar identifiers.

Cookies enable us to collect data on how and when our services are used: the website a user came to our service from, the webpages a user has browsed and when they browsed them, the sponsored products the user has viewed and clicked, the user's browser, the screen resolution of the user's device, its operating system and version.

We utilise cookies and other similar technologies in the statistical monitoring of the number of visitors who use our services and to measure the effectiveness of advertising. We may, for example, collect data from marketing emails and newsletters to establish whether the messages were opened and if they resulted in actions such as the customer starting to use online banking services. To improve the usability of our websites, we may carry out short-term surveys that may also involve the saving of data concerning the user's mouse movements and clicks on certain webpages.

We also use cookies for targeting advertising. For example, when visitors visit the websites of our partners, they can be displayed adverts for products they have browsed on our website.

The user cannot be identified only on the basis of cookies. If the user logs in, data collected using cookies can be linked to an identified user in accordance with legislation on the protection of privacy and the description of the register for each service.

The cookies and web storage APIs used on our various websites are described in this table. You can stop targeted advertising here.

As for cookies, our website observes the “Do Not Track” signal that you can enable from your browser settings. This means we will not store any of your cookie data. However, this does not prevent the use of such cookies that are compulsory for the technical implementation of the service (for example, for logging in to the FIM online banking service).


FIM.com occasionally contains pixels (a GIF file) that we use for placing cookies and for web analytics. We may include pixels in email messages or marketing materials to monitor how the marketing materials reach their targets.

In addition, FIM.com occasionally contains pixels of its partners, downloaded from their servers. Pixels are utilised for advertising and marketing, which helps us create statistics on how many times an advert is clicked and how often it leads to a purchase on our or the advertiser's website.

Pixels placed by third parties may follow your online behaviour on various websites.

However, we have prevented the use of pixels in the online banking service and webpages where the customer can be directly or indirectly identified by name or email address.

As for pixels, our website observes the “Do Not Track” signal that you can enable from your browser settings. It means we will not place any pixels for you at FIM.com.

We use the following pixels. You can also prevent a partner from using pixel data at the following addresses:

    • Google Analytics: tools.google.com/dlpage/gaoptout (requires a browser add-on)


We use analytics cookies to collect data on each user's browsing of our online services. We collect the data to better understand the use and functionality of our websites.


Advertising cookies are used for identifying the user's browser so that adverts can be displayed to them on other websites belonging to the advertiser's network.


Personalisation cookies enable us to modify the content of our websites so as to offer more personalised content for users. Users can be offered, for example, products in connection with articles on the basis of their browsing history in our online store.